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call queues
asked in Users
Group call queue doesn't route call to numbers in call handling.We have a group call queue on extension 2. What is supposed to happen is that the call handling means the call first go...
1
Nov 14, 2022 at 11:05am
0 likes
1
Answer
asked in Users
Missed Calls with and without vm at queue level significantly increased on 10/26?I went from a few missed calls a day at the queue level to 47 on 10/31, for example. Did something change?...
1
Nov 1, 2022 at 7:22am
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0
Answers
asked in Users
Call WaitingIs there a way to have call waiting on the desktop app so that if all agents are on a call, someone can put their curren...
0
Oct 5, 2022 at 11:13am
1 likes
1
Answer
asked in Users
Multiple sequential ring groups (call queue or hunt groups) for the main lineHello, I currently have a call queue mapped to our main line. I have 8 people in it and all phones ring simultaneously w...
0
Oct 4, 2022 at 2:10pm
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3
Answers
asked in Users
Setting Up Priority in Queues by incoming call numbersI am trying to see if my system has the capability of creating Queue priorities based on incoming caller IDs. So if a cu...
0
Sep 20, 2022 at 3:14pm
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1
Answer
asked in Users
User Call Queue AvailablityWe have a larger RC environment with over 100 call queues. I am looking to be able to pull some type of report or see s...
0
Sep 16, 2022 at 7:50am
0 likes
2
Answers
asked in Users
Accept Queue callsHello! We just found out that all of our agents have the ability to toggle this and make them unavailable for queue cal...
1
Sep 6, 2022 at 1:36pm
0 likes
1
Answer
asked in Users
Live ReceptionistHello,We use a live answer call queue during business hours and IVR for after hours. In Multi-Level IVR Settings, we ca...
0
Sep 6, 2022 at 8:12am
0 likes
1
Answer
asked in Users
Pressing # for door buzzer no longer working?Hello.We recently changed our AA from single level to multi level. Everything is working except for our after hours side...
0
Aug 29, 2022 at 6:20am
0 likes
0
Answers
asked in Users
Call Queue Members Unavailable and Calls Not Immediately Going to VoicemailWe have a call queue for our main knowledge center. The call queue manager reported an issue wherein all callers are un...
2
Aug 25, 2022 at 8:40am
2 likes
0
Answers
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